F.A.Q

Share & Win Free SneakerShare on FacebookShare on Google+Tweet about this on TwitterShare on TumblrEmail this to someone
Q:What’s the payment Method?

A:Pay with credit card(Visa,Master,JCB,AE),Western Union(Cash,debit card) and Moneygram are accepted.

Q: Is it secure to order on our online store?
A:Your payment details will be encrypted securely by 128bit Trustwave SSL. please feel free to purchase.

Q: What’s the shipping cost ?
A:All of our items are free shipping.

Q:How long does it take to ship to my house?
A:In general ,it will take about 8-15 business days or 4-7 business days with faster shipping.

Q:How much would $(US dollar) used be in my currency?
A:Price marked on our website is $(US dollar) ,please Click Here $€£¥ƒ to get current currency converter

Q:Do I need to pay the sales tax? 
A:No, there is no sales tax on our site.

Q:If these shoes come in their original boxes? 
A:Yes.

Q:If they are new or second-hand?
A:Thay are Brand New.

Q: How can i make a return or exchang? 
A: Return or Exchang is accepted, you can contact us for exchange or return. Our return policy is within the first 2 weeks after you receive the product. The product must not
be worn or damage. If for any reason you are not satisfied with the item, but the fault are not caused by us, you should pay for the shipping fee and the bank service charges
for item exchange. If you request for a refund, we will deduct the the shipping fee from your account. But if factual proof that fault were caused by us, we would take a full
responsibility and would not charge any additional fee.

Q:Do you ship to my country?
A:If your country is on this list, congrats!!! We will ship to you and you can enjoy all that we offer!

 North America  United States, Canada,  Mexico
 Europe United Kingdom,   Andorra,   Armenia,   Austria,   Belarus,   Belgium,   Bosnia And Herzegovina,   Bulgaria,   Croatia,   Cyprus,   Czech Republic,   Denmark,   Estonia,   Faroe Islands,   Finland,   France,   Georgia,   Germany,   Bibraltar,   Greece,   Greenland,   Guadeloupe,   Guernsey,   Hungary,   Iceland,   Ireland,   Isle Of Man,   Italy,   Jersey,   Latvia,   Liechtenstein,   Lithuania,   Luxembourg,   Macedonia, Republic Of,   Malta,   Moldova, Republic Of,   Monaco,   Montenegro,   Netherlands,   Norway,   Poland,   Portugal,   Reunion,   Romania,   Servia,   Slovakia,   Slovenia,   Spain,   Sweden,   Switzerland,   Turkey,   Ukraine,   Aland Islands,   Bouvet Island,   Holy See (Vatican City State),   San Marino
 Africa  Angola,   Botswana,   Republic of Cameroon,   Comoros,   Congo,   Cote d’ivoire,   Egypt,   Ethiopia,   Gambia,   Ghana,   Kenya,   Liberia,   Madagascar,   Mauritius,   Morocco,   Mozambique,   Namibia,   Niger,   Nigeria,   Rwanda,   Sao Tome And Principe,   Senegal,   Seychelles,   South Africa,   Tanzania, United Republic Of,   Tunisia,   Uganda,   Zambia,   Zimbabwe,   Benin,   Burkina Faso,   Burundi,   Cape Verde,   Central African Republic,   Chad,   Congo, The Democratic Republic of The,   Djibouti,   Equatorial Guinea,   Eritrea,   Gabon,   Guinea,   Guinea Bissau,   Lesotho,   Libyan Arab Jamahiriya,   Malawi,   Mali,   Mauritania,   Mayotte,   Saint Helena,   Sierra Leone,   Somalia,   Sudan,   Svalbard And Jan Mayen,   Swaziland,   Togo,   Western Sahara
 South America  Argentina,   Bolivia,   Brazil,   Colombia,   Ecuador,   Guyana,   Netherlands Antilles,   Paraguay,   Suriname,   Uruguay,   Venezuela,   Falkland Islands (Malvinas),   French Guiana
 Central America  Aruba,   Antigua And Barbuda,   Bahamas,   Barbados,   Belize,   Bermuda,   Cayman Islands,   Costa Rica,   Curacao,   Dominica,   Dominican Republic,   El Salvador,   Grenada,   Haiti,   Honduras,   Jamaica,   Nicaragua,   Panama,   Saint Kitts And Nevis,   Saint Lucia,   Saint Martin,   Sint Maarten,   St. Vincent,   Trinidad and Tobago,   Turks and Caicos Islands,   Virgin Islands, British,   Anguilla,   Cuba,   Martinique,   Montserrat,   Saint Barthelemy,   Saint Pierre And Miquelon,   United States Minor Outlying Islands
 Oceania  Australia,   Fiji,   French Polynesia,   New Zealand,   Papua New Guinea,   Samoa,   Vanuatu,   Cook Islands,   Kiribati,   Nauru,   New Caledonia,   Niue,   Norfolk Island,   Pitcairn,   Solomon Islands,   Timor Leste,   Tokelau,   Tonga,   Tuvalu,   Wallis And Futuna
 Asia  Azerbaijan,   Bangladesh,   Bahrain,   Bhutan,   Brunei,   Cambodia,   China,   Hong Kong,   India,    ,   Israel,   Japan,   Jordan,   Kazakhstan,   Kuwait,   Kyrgyzstan,   Lebanon,   Macao,   Malaysia,   Maldives,   Mongolia,   Myanmar,   Nepal,   Oman,   Pakistan,   Palestinian Terriroty, Occupied,   Phillipines,   Qatar,   Russia,    ,   Singapore,   South Korea,   Sri Lanka,   Syria,   Taiwan,   Thailand,   Turkmenistan,   United Arab Emirates,   Uzbekistan,   Vietnam,   Yemen,   Afghanistan,   British Indian Ocean Territory,   Christmas Island,   Cocos (Keeling) Islands,   Iran, Islamic Republic Of,   Iraq,   Korea, Democratic People’s Republic Of,   Lao People’s Democratic Republic,   Tajikistan
 Other Countries  French Southern Territories,   Heard Island And Mcdonald Islands,   South Georgia and the South Sandwich Islands

Please feel free to contact us if you have more questions:

Your Name (required)

Your Email (required)

Subject

Your Message

48 Responses to “F.A.Q”

  1. Natchezmadepain601 October 15, 2017 at 4:42 am Permalink

    Help.. where is my order receipt?????

  2. reginatrotter47 November 9, 2017 at 3:20 am Permalink

    OK my order was completed October 28,2017 and my order #40016 when will my order be shipped out its been about two weeks now?????

    • NewJordans2015 November 13, 2017 at 8:45 am Permalink

      Tracking number for your order is :LS089347187CN & LS089031559CN,please track on http://www.usps.com

      • martinezgeorge1717 January 4, 2018 at 10:28 am Permalink

        My sneakers hasn’t come yet can you help me track it

        • NewJordans2015 January 4, 2018 at 11:10 am Permalink

          Yes,tracking number for your order is : LS416350800CN
          http://www.usps.com
          Number: LS416350800CN
          Package status: In transit
          Destination country: United States
          2017-12-27 22:02 Origin Post is Preparing Shipment, We have received notice that the originating post is preparing to dispatch this mail piece.
          2017-12-27 22:02 CHINA, GUANGZHOU EMS, Processed Through Facility
          2017-12-27 10:22 CHINA, Acceptance

        • Waltia March 10, 2018 at 7:49 pm Permalink

          Placed my order 2weeks ago didn’t receive order number how much longer they where for my son birthday which was 2 days ago

  3. Swati November 11, 2017 at 9:08 am Permalink

    How do I get the tracking number for my order

  4. blake.sadeem November 14, 2017 at 6:58 am Permalink

    when will my order come i ordered last night.

    • NewJordans2015 November 14, 2017 at 3:19 pm Permalink

      it will take about 8-15 business days to delivery or 4-7 business days with faster shipping

  5. blake.sadeem November 26, 2017 at 8:05 am Permalink

    How long will my shoes come in?

  6. vargasrodriguez.gustavo November 28, 2017 at 11:40 am Permalink

    How do I get the tracking number for my order

    • NewJordans2015 November 28, 2017 at 1:56 pm Permalink

      Could you kindly to let me know your order number? i will send tracking number to your Email

      • vargasrodriguez.gustavo November 29, 2017 at 8:17 am Permalink

        #41836

      • blake.sadeem November 30, 2017 at 8:16 am Permalink

        My order number is LS175512NC can you see how long it take to get to me
        It been 14days

        • NewJordans2015 November 30, 2017 at 10:47 am Permalink

          I will rush your package and hope you will receive them as soon as possible.

          • blake.sadeem November 30, 2017 at 12:22 pm Permalink

            Ok do you know how long rush packer takes?

          • NewJordans2015 November 30, 2017 at 1:17 pm Permalink

            In general, it will take about 4-7 business days

    • rameez_hassan101 December 13, 2017 at 12:32 pm Permalink

      Help me please

  7. blake.sadeem December 4, 2017 at 10:43 am Permalink

    How can I track my package LS171225512CN

  8. mr.fifty1 December 10, 2017 at 12:34 pm Permalink

    So I was told I couldn’t get the shoes i ordered because they were out of stock and I don’t want the shoes that were offered in their place so how do I get a refund

    • NewJordans2015 December 11, 2017 at 10:42 pm Permalink

      Sorry cause your inconvenience,We did process a full refund,please check later,thank you.
      Have a good day.

  9. Debbie December 14, 2017 at 2:14 am Permalink

    I am not sure if my order went threw. Didn’t give reciet.

  10. telesha December 19, 2017 at 11:57 pm Permalink

    could you please tell me when when my order will reach and could you send me my tracking number

    • NewJordans2015 December 20, 2017 at 11:37 am Permalink

      Thank you for your purchase,tracking number for your order is 1883128240 ,www.dhl.com

  11. Kathy December 26, 2017 at 9:55 am Permalink

    Where os my shoes otem 43729

  12. elysiumgraphics2002 January 5, 2018 at 12:21 am Permalink

    Can you give me the tracking link for my order?
    OrderNumber: #44910

  13. Aurimas March 15, 2018 at 2:11 am Permalink

    Hello,

    Why is no one replying for more than 4 days ?

  14. alexisredden March 28, 2018 at 4:08 pm Permalink

    I have tried twice contacting you about my order (order # 48639) can you please fix the shipping address or reply to my emails.

  15. Willy April 13, 2018 at 1:28 am Permalink

    I would like tracking information on my order #48697

    • NewJordans2015 April 14, 2018 at 7:14 am Permalink

      Yes ,tracking number for your order is :LS915206456CN

Leave a Reply